Tuesday, the 31st of January 2023: “Customer Centricity and its Shift”!!!

Copacabana, Rio de Janeiro: 32 degrees, very hot, with a little cloud. Today, I had to make multiple trips to the TIM telecommunications store in the Rio Sul shopping centre due to issues I faced while migrating from Oi to TIM. The migration process should typically be easy and hassle-free, but it turned out to be complicated, and I encountered […]

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Sunday, the 29th of January 2023: “Home”!!!

Copacabana, Rio de Janeiro: 30 °C, hot, sunny and unstable. I will be migrating from Oi to TIM, and the reasons for this transition go beyond phone service. As many of you might know, Oi has been facing severe financial difficulties. In light of this, TIM has acquired my account, and the implications are personal. As a result, I will […]

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Tuesday, the 24th of January 2023: “Productivity and Divine Guidance”!!!

Copacabana, Rio de Janeiro: 28 °C, hot, sunny, and slightly overcast with showers. It’s been an interesting day, with both productive moments and periods of rest. The heat outside had been so intense that Yasmin had to seek refuge in the living room, where the air conditioning provided some relief. With such oppressive conditions, I struggled to find the motivation […]

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