Tuesday, the 31st of January 2023: “Customer Centricity and its Shift”!!!

Copacabana, Rio de Janeiro: 32 degrees, very hot, with a little cloud. Today, I had to make multiple trips to the TIM telecommunications store in the Rio Sul shopping centre due to issues I faced while migrating from Oi to TIM. The migration process should typically be easy and hassle-free, but it turned out to be complicated, and I encountered […]

Continue Reading

Sunday, the 29th of January 2023: “Home”!!!

Copacabana, Rio de Janeiro: 30 °C, hot, sunny and unstable. I will be migrating from Oi to TIM, and the reasons for this transition go beyond phone service. As many of you might know, Oi has been facing severe financial difficulties. In light of this, TIM has acquired my account, and the implications are personal. As a result, I will […]

Continue Reading